Overview
In this privacy notice, we explain how your personal data is collected and processed, the purposes of processing, the legal basis, retention periods, and your rights.
Purposes of Use
If you provide personal data through a chat, contact form, or telephone communication, we use it for customer communication and administration as required. Data collected through the contact form is used to process and respond to your enquiry.
Types/Categories of Data
The specific data collected is described in the relevant contact form, including mandatory and voluntary fields. The data is stored and used solely to respond to your enquiry, communicate with you, and provide related technical administration. We may also process additional data arising from our business relationship, including postal and telephone communications.
Legal Basis
Processing is based on our legitimate interest in answering your enquiry under Article 6(1)(f) GDPR. If your enquiry relates to entering into a contract, Article 6(1)(b) GDPR also applies. Voluntarily provided personal data may additionally be processed on the basis of your consent under Article 6(1)(a) GDPR.
Cookies
With your consent, Daimler Truck AG may process personal data relating to your use of emails about products and services. This includes analysing open rates and click-through rates in recipient profiles in order to offer personalised products and services. Tracking pixels and similar technologies are used, based on your consent, for email delivery, user preferences, performance measurement, and statistical analysis.
Deletion of Personal Data
Your data will be deleted once your enquiry has been fully processed, provided no statutory retention obligations apply. After contact via a web form: complaints or liability cases are retained in accordance with statutory retention requirements, with contact data generally deleted after 3 years; if consent is withdrawn, personal data is deleted without undue delay unless further processing is legally required; additional retention only occurs where required by applicable laws and regulations.
Transfer of Personal Data to Third Parties; Social Plug-ins; Service Providers
Subject to your consent when completing the contact form, you may choose whether your enquiry is forwarded to a dealer of your choice so that they can contact you. We also use qualified service providers, including IT providers and marketing agencies, for operation, optimisation, and security of our websites. Personal data is shared only where necessary, legally required, or consented to. Details can be found in our Consent Management System.
Data Subject Rights
You have the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), and data portability (Art. 20 GDPR). You may withdraw consent at any time with future effect. You also have the right to object to processing based on legitimate interests under Art. 6(1)(f) GDPR. To exercise your rights contact: contact@daimlertruck.com. You also have the right to lodge a complaint with a supervisory authority under Art. 77 GDPR.